FAQs
1. Where is Ahavenic based?
Ahavenic is proudly based in India and ships products worldwide. We curate lifestyle essentials across categories like Home, Beauty, Toys, and more.
2. Do you ship internationally?
Yes! We offer global shipping to most countries. Shipping times and fees vary based on your location and will be shown at checkout.
3. How long will it take to receive my order?
Delivery typically takes:
-
India: 3–7 business days
-
International: 7–12 business days
Some delays may occur due to customs or local postal services.
4. How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package on our website or through the courier's tracking page.
5. What payment methods do you accept?
We accept:
-
Credit/Debit Cards (Visa, Mastercard)
-
PayPal (for international orders)
-
UPI, Net Banking (India)
All payments are 100% secure and encrypted.
6. Can I cancel or change my order?
Orders can be modified or cancelled within 12 hours of placing them. After that, the order is processed and cannot be changed.
7. What is your return/refund policy?
We accept returns for damaged, defective, or incorrect items. You must contact us within 7 days of delivery. Read our full Refund Policy for details.
8. Do you offer product warranties?
Some items may come with a manufacturer's warranty. If applicable, warranty information will be listed on the product page.
9. Is it safe to shop on Ahavenic?
Absolutely. We use SSL encryption and secure payment gateways to protect your personal and payment information.
10. How do I contact customer support?
You can email us at ahavenicshop199@gmail.com and +91 6026880630 — we respond within 01–24 hours on business days.